Gateway Management Logistics A.Ş. Customer Satisfaction Policy
Gateway Management Logistics A.Ş embraces a customer-oriented approach where all of our services are easily accessible to all of our customers, without any exception, through our communication channels (call center, e-mail, website, fax, mail, etc.), and requests, suggestions and complaints of our customers are first dealt with by our customer representatives, then forwarded to and solved by the relevant departments through a fair and confidential process, and the processes are subject to continuous control and improvement, which is all based on the creation and maintenance of a positive customer experience.
We are happy to serve you and give due to considerations your opinions through our confidential customer-oriented policy.